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100% Pass 2025 SAP Latest C-C4H51-2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Detailed Answers

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic
Details

Topic 1

• Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

Topic 2

• Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 3

• Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 4

• Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 5

• Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 6

• Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

 

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which of the following describes how permissions work in SAP Service Cloud?

• A. Unrestricted access rights override any restrictions you have defined.
• B. You can decide if the access rights should override any defined restrictions for each view.
• C. Restricted access rights override any unrestricted access you have defined.
• D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Answer: A

 

NEW QUESTION # 17
Which of the following elements can you configure for the object ticket using the fine-tuning function?

• A. Ticket routing
• B. Skills
• C. Milestones
• D. Parties involved

Answer: C,D

 

NEW QUESTION # 18
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

• A. Maintenance plan
• B. Registered product
• C. Product
• D. Text
• E. Warranty

Answer: A,B,C

 

NEW QUESTION # 19
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Maintenance plan
• B. Ticket routing rules
• C. Realignment runs
• D. Activity planner

Answer: A

 

NEW QUESTION # 20
Which object can be used in workflow definition and assigned to organizational structures?

• A. Job definition
• B. Business user
• C. Employee
• D. Business role

Answer: A

 

NEW QUESTION # 21
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