Quiz The Best MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Valid Real Test
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Microsoft MB-230 exam is an essential certification for individuals who want to specialize in customer service management using Microsoft Dynamics 365. Passing MB-230 exam will validate your expertise in designing and implementing customer service solutions and put you on the path to a rewarding career as a Microsoft Dynamics 365 Customer Service Functional Consultant.
Microsoft MB-230 exam is designed for professionals who are seeking to become certified as a Microsoft Dynamics 365 Customer Service Functional Consultant. Microsoft Dynamics 365 Customer Service Functional Consultant certification validates the skills and knowledge required to implement and configure Microsoft Dynamics 365 for Customer Service solutions. It is a great opportunity for individuals who want to showcase their proficiency in customer service solutions and enhance their career prospects.
Microsoft MB-230 Certification Exam is a valuable asset for individuals who want to advance their careers in the field of Dynamics 365 Customer Service. Microsoft Dynamics 365 Customer Service Functional Consultant certification is recognized globally and demonstrates the candidateโs expertise in the field. Microsoft Dynamics 365 Customer Service Functional Consultant certification also provides an opportunity for individuals to showcase their skills and knowledge to potential employers.
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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q249-Q254):
NEW QUESTION # 249
You need to configure security roles for Dynamics 365 Connected Customer Service by using the principle of least privilege.
How should you configure security? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Box 1: IoT Administrator and IoT Endpoint User
Security roles for Connected Customer Service allow administrators to give appropriate access to Internet of Things (IoT) entities, including alerts, assets, devices, and commands, which are all included with Customer Service 9.0.20034.20XX +. These security roles should be added to existing Customer Service security roles.
Customer Service Representative who needs to work with device registration and device data pulls (IoT Hub operations).
CSR should be given the IoT Administrator and IoT Endpoint User security roles. General knowledge of Customer Service security roles. For more information, see the topic on setting up customer service users and security roles.
Box 2: Dynamics 365 system administrator only
A Customer Service administrator who needs to can set up IoT Configuration.
The CSR admin should be granted Dynamics 365 system administrator access.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-security-roles
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NEW QUESTION # 250
A company uses Dynamics 365 Customer Service. A client purchases a premium support package that allows six support incidents over two years.
You need to set up support entitlement enforcement.
Which three attributes should you configure? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,C,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer
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NEW QUESTION # 251
You are using Dynamics 365 Customer Service to create and activate entitlements.
Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the entitlement. You must ensure customer service representatives can use the entitlement.
You need to identify the entitlement issue.
What is the cause of the issue?
Answer: D
Explanation:
If the start and end date of the entitlement fall in the future, the status of the entitlement is set to Waiting. On the start date, the status automatically changes to Active. If the end date is in the past, the entitlement is set to Expired.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-custom
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NEW QUESTION # 252
A company uses Dynamics 365 Customer Service.
A user is configuring loT devices to record specific types of information, such as temperature, humidity, and air flow. Several types of devices require configuration for pre-set commands and ease of administration.
You need to configure the devices to generate the correct recordings.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
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NEW QUESTION # 253
A company has a Dynamics 365 Customer Service implementation that uses the voice channel feature. Supervisors need to review reports to see how the representatives are performing on the following metrics:
* Percentage of calls that are answered within 30 seconds in the previous four hours.
* Number of calls that are rejected by each representative in the previous four hours.
You need to change the configuration of reports to ensure that they default to the requirements.
Which reports should you configure? To answer, drag the appropriate reports to the correct metrics. Each report may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
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NEW QUESTION # 254
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